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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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karem gonzalez

October 25, 2025

5  out of  5
rating by karem gonzalez
"Ingrid helped me so so much & I got the best price possible! So grateful for the help"
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viviana rubio

October 22, 2025

5  out of  5
rating by viviana rubio
"Great people to work with! Thank you to Jose for always explaining everything and very great on making sure I’m good 😊"
We responded:
"Viviana, we appreciate you taking the time to share your experience! Jose and our team strive to make sure every customer feels informed and supported. Thank you for choosing us! ~ Lupe B. "
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Lu Gu (Cookbookthe1)

October 13, 2025

5  out of  5
rating by Lu Gu (Cookbookthe1)
"They the best!!!!"
We responded:
"Thank you for the 5 stars Lu! We appreciate you!"
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Abigail Marin

October 1, 2025

5  out of  5
rating by Abigail Marin
"ingrid was awesome! after so many failed attempts w different people. she was able to give me the greatest quote of them all! she is very good at explaining what everything means and looks at what’s best for you!"
We responded:
"Abigail! Thank you so much for your kind words! We're thrilled to hear that Ingrid was able to help you find the right coverage and make the process clear and simple. We truly appreciate your trust in us and look forward to being here whenever you need us! ~ Lupe "
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Erin D

September 20, 2025

5  out of  5
rating by Erin D
"Awesome customer service from Jose yesterday made getting my insurance quick and easy!"
We responded:
"Hi Erin! Thank you for the five stars! We appreciate you sharing your experience. We welcome you to the State Farm family and we look forward to taking great care of you! ~ Lupe Batalla "
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Daryl Miller

September 18, 2025

5  out of  5
rating by Daryl Miller
"Very Professional and Caring"
We responded:
"Daryl, thank you for your 5-star review! We appreciate you and your business! ~ Lupe Batalla"
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Robson Schuarça

September 18, 2025

5  out of  5
rating by Robson Schuarça
"Absolutely recommend! Great team, with exceptional customer care, deep knowledge in insurance, and excellent communication. Jose and Lupe are really friendly and will definitely help you find your best option."
We responded:
"Robson! Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience. Our goal is always to provide exceptional customer care and make sure you feel confident in your insurance choices. We're so glad to hear that Jose and I were able to help you find the best option. Please don't hesitate to reach out if you ever need anything in the future, we're always here for you! ~Lupe Batalla"
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Ruben Hernandez

September 16, 2025

5  out of  5
rating by Ruben Hernandez
"Good afternoon.. I have been a state farm customer since the 1990s or earlier.. I just want to take a few minutes to appreciate the overall great service and experience I occasionally receive from this state farm agent Lupe Batalla and her great staff member Ingrid Ganados in Houston Texas.. Always given me and my family their great service on my insurance... Life and Auto..Thank you for being available when in in need of your services.. Ruben Hernandez"
We responded:
"Mr. Hernandez, thank you for making our day! :) We are happy to know Ingrid took great care of you. We strive to provide exceptional customer service while helping customers protect their most valuable assets. Thank you for your loyalty, we look forward to taking great care of you and your loved ones for generations to come. ❤️ ~ Lupe"
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Alexandra Mercadante

September 15, 2025

5  out of  5
rating by Alexandra Mercadante
"She made the process so easy and quick"
We responded:
"Thank you Alexadra! We appreciate your feedback and business. We look forward to taking great care of you! ~ Lupe B."
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Xinyan Xu

August 28, 2025

5  out of  5
rating by Xinyan Xu
"Very helpful. Good prices."
We responded:
"Thank you Xinyan for your kind words! We look forward to taking great care of you! ~ Lupe"
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D T

August 23, 2025

5  out of  5
rating by D T
"Ingrid is awesome!!!! Ingrid is very helpful, knowledgeable, professional, personable, and polite! It was truly a pleasure working with her on both my auto and life insurance. She took the time to carefully review my previous coverage and looked for ways to save me money. She also provided great options and recommendations on additional ways to save. I really appreciate her thoroughness and excellent customer service! Thank you, D & R Tarango"
We responded:
"Hi D&R Tarango, Thank you so much for your kind words! We're thrilled to hear that Ingrid provided helpful, thorough, and personalized support with your auto and life insurance. It's always our goal to find the best options and savings for our customers, and we're so glad you a positive experience. We truly appreciate your trust and look forward to continuing to serve you! ~ Lupe Batalla "
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A Hicks

August 22, 2025

5  out of  5
rating by A Hicks
"Jose was an extraordinarily great help to me! His patience knew no bounds in working out multiple quotes to suite my specific needs!"
We responded:
"Mr. Hicks, thank you so much for your kind words! We're glad to hear Jose was able to provide you with the support and patience you needed while finding the right coverage for your auto coverage. We truly appreciate your trust in us and are happy we could offer you a policy at a reasonable price. We look forward to continuing to serve you! ~ Lupe Batalla"
Profile photo of Olawoumi Alexis Atchade

Olawoumi Alexis Atchade

August 22, 2025

5  out of  5
rating by Olawoumi Alexis Atchade
"Alejandra was fantastic! She was incredibly nice and patient, answering my repeated questions with kindness and clarity throughout the process. Highly recommend her!"
We responded:
"Olawoumi, thank you for sharing your experience! We're so glad to hear that Alejandra provided you with such kind and patient support. Your recommendation means a lot and we truly appreciate the opportunity to assist you. Welcome to our agency! :) ~ Lupe Batalla"
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Aayush Shah

August 20, 2025

5  out of  5
rating by Aayush Shah
"Worked with Ingrid on my car insurance, she helped me with great discounts and support for the policy. Communication was clear, and I was taken well care of by Ingrid and her team!"
We responded:
"Aayush, thank you so much for your kind words! We're thrilled to hear that Ingrid was able to provide you with great discounts on your auto insurance with clear communication. Our team is always here to support you, and we truly appreciate the trust you've placed in us for your car insurance. Welcome to the State Farm family! :) ~Lupe Batalla"
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Shirley Greer

August 18, 2025

1  out of  5
rating by Shirley Greer
"This has been one of the worst customer service experiences I’ve ever had with an insurance agency. I’ve been calling since July 7, 2025, to be removed as a listed driver from a policy I have no connection to I do not live in the same household, and I do not share the vehicle. Instead of resolving the issue, this office repeatedly told me I was “in a queue,” as if removing someone from a policy required waiting in line. I spoke directly with Lupe Batalla, the owner of the agency, multiple times. Yet when I spoke with Ingrid Granados, an agent in her office, she acted as if she had no idea what I was talking about and was rude, dismissive, and unprofessional. I had to consult an attorney and send a formal email citing Texas Insurance Code §551.002 before I finally received confirmation of my removal. That’s unacceptable. No one should have to go through this level of escalation just to be removed from a policy. This office was arrogant, unresponsive, and clearly uninformed about basic procedures. I would never recommend this agency to anyone. If you value professionalism, accountability, or basic respect look elsewhere"
We responded:
"Hi Shirley, I’m truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for any miscommunication or delays during this process. Due to a system migration, some requests have taken longer to update, but we confirmed with the policyholder that you were removed effective the day the change was submitted. Because you are not the policyholder, we are unable to share documentation directly to you, in accordance with Texas insurance confidentiality requirements. We regret the frustration this caused and appreciate your feedback as we work to improve every aspect of my small business. If you’d like to discuss this further, I would be happy to speak with you directly. Thank you, Lupe B."
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Erik Sanchez

August 16, 2025

5  out of  5
rating by Erik Sanchez
"Ingrid was so helpful with explaining my coverage and saved me so much money by switching over my insurance policy"
We responded:
"Erik, thank you so much for sharing your experience! We're thrilled to hear that Ingrid was able to explain your coverage clearly and help you save money by switching your auto policy over to us. We truly appreciate your trust and look forward to taking great care of you! Lupe B."
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Dazhaun Thomas

August 3, 2025

5  out of  5
rating by Dazhaun Thomas
"Amazing agent was very helpful with all my questions and concerns."
We responded:
"Thank you Dazhaun for the 5 star review. Proving excellent service is always our goal, and we're glad we could make your experience a great one. Don't hesitate to reach out if you even need anything in the future!"
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Edilberto Cantu

July 22, 2025

5  out of  5
rating by Edilberto Cantu
"Great team,Ingrid Granado did an awesome job helping me with my insurance"
We responded:
"Edilberto, thank you so much for your 5 star review! We are so happy to hear you've enjoyed working with our team. Ingrid always goes above and beyond to help customers select the coverage they need for all their insurance needs. Welcome to our State Farm family! :)"
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itzel

July 17, 2025

5  out of  5
rating by itzel
"Alejandra was amazing. She guided me through being a first time insurance buyer and made sure I understood everything that my policy entailed. She’s incredibly friendly, helped me get the best rate possible, and she was great at following up with me the next day. I will definitely be recommending her to friends and family!"
We responded:
"Itzel, thank you so much for your kind words! We're thrilled to hear that Alejandra was able to make your first insurance experience a smooth and positive one. She truly cares about helping our customers feel informed and supported every step of the way. We appreciate your recommendation and look forward to helping your friend and family too! Welcome to our State Farm family! :) ~ Lupe B. "
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Lesly Osorio

July 17, 2025

5  out of  5
rating by Lesly Osorio
"From start to finish 10/10 reccommend! As a first-time car buyer I was really scared for my insurance to come out really high, but thanks to Alejandra Martinez she gave me the lowest price out of all the insurance companies that I had called. She was diligent and observative in my needs. Also, the receptionist was super nice (I am sorry I don't know her name) but she helped me get to the right location since I was lost ;(. Overall, if you are ever looking on where to get your insurance don't hesitate to come to this State Farm Office."
We responded:
"Lesly! Thank you so much for sharing your experience with us! We're thrilled Alejandra was able to help you find the right coverage at the best price, especially as a first-time car buyer. We're also glad our team made you feel welcomed and supported throughout the process. We'll be sure to pass along your kind words to everyone, including our receptionist, Evelyn! Welcome to our State Farm family! :)"
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Andrew Moreno

July 8, 2025

5  out of  5
rating by Andrew Moreno
"Honestly it was a delight to work with Alejandra, she was informative, patient and helped me to get my first insurance on my own. She made it so easy and I highly recommend you talk to her about any of your insurance needs. Thanks again!"
We responded:
"Andrew, Thank you so much for your kind words! We're so happy to hear Alejandra made your first insurance experience smooth and stress-free. She truly cares about helping others, and we're glad that showed. We appreciate your recommendation and are here for anything you need in the future! Welcome to our State Farm family! :)"
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Rumman Islam

July 7, 2025

5  out of  5
rating by Rumman Islam
"I find it very helpful. Ms Ingrid was really patient and helpful. I highly recommend their service to anyone seeking some affordable plans."
We responded:
"Rumman Islam, Thank you for your recommendation! We're so glad Ingrid was able to assist you with patience and care during your auto insurance purchase. We truly appreciate your trust in our team! ~Lupe B. "
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José

July 7, 2025

5  out of  5
rating by José
"Shout out to Ingrid Granados who helped me get setup with State Farm. She was very thorough, helpful, and clear. I saved so much money shifting over from GEICO and I recommend her. Muchas gracias Ingrid!"
We responded:
"Thank you so much for your kind words and for giving Ingrid a shout-out! We're so glad she was able to help you make the switch smoothly and save you money on your auto insurance. We appreciate your trust in our team. Muchas gracias por su recomendacion y beievenido a State Farm! ~ Lupe Batalla"
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Audrey Davila

July 3, 2025

5  out of  5
rating by Audrey Davila
"José was amazing! Got me the lowest rate !"
We responded:
"Audrey, thank you for the shout-out! We're so happy Jose was able to help you find the lowest rate for your auto insurance. We appreciate your trust and are here if you need anything in the future! Welcome to our State Farm family! :) ~ Lupe B."
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Micaela Santillan

July 2, 2025

5  out of  5
rating by Micaela Santillan
"This was my first time getting auto insurance on my own, and Alejandra Martinez was so kind and patient! She answered every question I had and really made me feel like she was getting me the best coverage for the best price! Highly recommend this location!"
We responded:
"Micaela, thank you so much for sharing your experience! We're thrilled Alejandra made your first time getting auto insurance smooth and stress-free. She always goes the extra mile to find the right coverage at the best price. We truly appreciate your recommendation! Welcome to our State Farm family! :) ~ Lupe Batalla"