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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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A Watler

November 21, 2025

5  out of  5
rating by A Watler
"I was a bit skeptical at first but I was so happy that Alejandra from State Farm reached out to me. I am fairly new to this and was so confused. She really took the time out to explain everything in detail and look at my previous coverage and explain the differences in coverages and what it meant for me. In the end, Alejandra was able to secure me with better coverage at a more affordable rate for my two vehicles (a bonus was the life insurance that came included)! I am so glad I met her and was happy to cancel my previous insurance :)! Highly recommend."
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Alejandra was able to make the process clear, comfortable, and beneficial for you. Our goal is always to ensure you understand your coverage and feel confident in the protection you choose. It’s thrilled to know you received better coverage at a more affordable rate, plus the added value of life insurance! We truly appreciate your trust in our agency and are grateful to have you as part of our State Farm family. Thank you for the high recommendation! We’re always here if you need anything. ~Lupe Batalla"
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Sana Ramirez

November 18, 2025

5  out of  5
rating by Sana Ramirez
"Very kind, helpful, patient and resourceful. I would definitely recommend Lupe to a friend or family member!!"
We responded:
"Thank you so much for your kind words, Sana! It means a lot to hear that you found our team kind, patient, and helpful. I truly appreciate you recommending us to your friends and family, that trust is everything to us! If you ever need anything or have questions in the future, we are always here to help! ~ Lupe Batalla "
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Valeria Leija

November 14, 2025

5  out of  5
rating by Valeria Leija
"I would like to thank Ingrid for helping me get car insurance. She was very kind and professional. She took the time to answer all my questions. Will definitely be recommending her."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ingrid took great care of you and made the process easy and clear. We truly appreciate your recommendation and are grateful for the opportunity to serve you. If you ever need anything, we're always here to help! ~ Lupe B. "
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Karina Bonilla

November 11, 2025

5  out of  5
rating by Karina Bonilla
"Extremely satisfied with the service... all the agents are very knowledgeable here."
We responded:
"Thank you so much, Karina! We're so glad to hear you had a great experience and found our team knowledgeable and helpful. We truly appreciate your trust and support! ~ Lupe Batalla"
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Giselle

November 5, 2025

5  out of  5
rating by Giselle
"She was incredibly kind and offered me various options for home insurance. Would recommend!"
We responded:
"Thank you so much, Giselle! I'm happy to hear you had a great experience and found the right home insurance coverage. We appreciate your trust and kind words! ~ Lupe Batalla "
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karem gonzalez

October 25, 2025

5  out of  5
rating by karem gonzalez
"Ingrid helped me so so much & I got the best price possible! So grateful for the help"
We responded:
"Thank you so much for your kind words, Karem! We're thrilled to hear Ingrid was able to help you find the best price possible. Thank you for trusting our team with your insurance needs! ~ Lupe Batalla"
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viviana rubio

October 22, 2025

5  out of  5
rating by viviana rubio
"Great people to work with! Thank you to Jose for always explaining everything and very great on making sure I’m good 😊"
We responded:
"Viviana, we appreciate you taking the time to share your experience! Jose and our team strive to make sure every customer feels informed and supported. Thank you for choosing us! ~ Lupe B. "
Profile photo of Lu Gu (Cookbookthe1)

Lu Gu (Cookbookthe1)

October 13, 2025

5  out of  5
rating by Lu Gu (Cookbookthe1)
"They the best!!!!"
We responded:
"Thank you for the 5 stars Lu! We appreciate you!"
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Abigail Marin

October 1, 2025

5  out of  5
rating by Abigail Marin
"ingrid was awesome! after so many failed attempts w different people. she was able to give me the greatest quote of them all! she is very good at explaining what everything means and looks at what’s best for you!"
We responded:
"Abigail! Thank you so much for your kind words! We're thrilled to hear that Ingrid was able to help you find the right coverage and make the process clear and simple. We truly appreciate your trust in us and look forward to being here whenever you need us! ~ Lupe "
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Erin D

September 20, 2025

5  out of  5
rating by Erin D
"Awesome customer service from Jose yesterday made getting my insurance quick and easy!"
We responded:
"Hi Erin! Thank you for the five stars! We appreciate you sharing your experience. We welcome you to the State Farm family and we look forward to taking great care of you! ~ Lupe Batalla "
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Daryl Miller

September 18, 2025

5  out of  5
rating by Daryl Miller
"Very Professional and Caring"
We responded:
"Daryl, thank you for your 5-star review! We appreciate you and your business! ~ Lupe Batalla"
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Robson Schuarça

September 18, 2025

5  out of  5
rating by Robson Schuarça
"Absolutely recommend! Great team, with exceptional customer care, deep knowledge in insurance, and excellent communication. Jose and Lupe are really friendly and will definitely help you find your best option."
We responded:
"Robson! Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience. Our goal is always to provide exceptional customer care and make sure you feel confident in your insurance choices. We're so glad to hear that Jose and I were able to help you find the best option. Please don't hesitate to reach out if you ever need anything in the future, we're always here for you! ~Lupe Batalla"
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Ruben Hernandez

September 16, 2025

5  out of  5
rating by Ruben Hernandez
"Good afternoon.. I have been a state farm customer since the 1990s or earlier.. I just want to take a few minutes to appreciate the overall great service and experience I occasionally receive from this state farm agent Lupe Batalla and her great staff member Ingrid Ganados in Houston Texas.. Always given me and my family their great service on my insurance... Life and Auto..Thank you for being available when in in need of your services.. Ruben Hernandez"
We responded:
"Mr. Hernandez, thank you for making our day! :) We are happy to know Ingrid took great care of you. We strive to provide exceptional customer service while helping customers protect their most valuable assets. Thank you for your loyalty, we look forward to taking great care of you and your loved ones for generations to come. ❤️ ~ Lupe"
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Alexandra Mercadante

September 15, 2025

5  out of  5
rating by Alexandra Mercadante
"She made the process so easy and quick"
We responded:
"Thank you Alexadra! We appreciate your feedback and business. We look forward to taking great care of you! ~ Lupe B."
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Xinyan Xu

August 28, 2025

5  out of  5
rating by Xinyan Xu
"Very helpful. Good prices."
We responded:
"Thank you Xinyan for your kind words! We look forward to taking great care of you! ~ Lupe"
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D T

August 23, 2025

5  out of  5
rating by D T
"Ingrid is awesome!!!! Ingrid is very helpful, knowledgeable, professional, personable, and polite! It was truly a pleasure working with her on both my auto and life insurance. She took the time to carefully review my previous coverage and looked for ways to save me money. She also provided great options and recommendations on additional ways to save. I really appreciate her thoroughness and excellent customer service! Thank you, D & R Tarango"
We responded:
"Hi D&R Tarango, Thank you so much for your kind words! We're thrilled to hear that Ingrid provided helpful, thorough, and personalized support with your auto and life insurance. It's always our goal to find the best options and savings for our customers, and we're so glad you a positive experience. We truly appreciate your trust and look forward to continuing to serve you! ~ Lupe Batalla "
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A Hicks

August 22, 2025

5  out of  5
rating by A Hicks
"Jose was an extraordinarily great help to me! His patience knew no bounds in working out multiple quotes to suite my specific needs!"
We responded:
"Mr. Hicks, thank you so much for your kind words! We're glad to hear Jose was able to provide you with the support and patience you needed while finding the right coverage for your auto coverage. We truly appreciate your trust in us and are happy we could offer you a policy at a reasonable price. We look forward to continuing to serve you! ~ Lupe Batalla"
Profile photo of Olawoumi Alexis Atchade

Olawoumi Alexis Atchade

August 22, 2025

5  out of  5
rating by Olawoumi Alexis Atchade
"Alejandra was fantastic! She was incredibly nice and patient, answering my repeated questions with kindness and clarity throughout the process. Highly recommend her!"
We responded:
"Olawoumi, thank you for sharing your experience! We're so glad to hear that Alejandra provided you with such kind and patient support. Your recommendation means a lot and we truly appreciate the opportunity to assist you. Welcome to our agency! :) ~ Lupe Batalla"
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Aayush Shah

August 20, 2025

5  out of  5
rating by Aayush Shah
"Worked with Ingrid on my car insurance, she helped me with great discounts and support for the policy. Communication was clear, and I was taken well care of by Ingrid and her team!"
We responded:
"Aayush, thank you so much for your kind words! We're thrilled to hear that Ingrid was able to provide you with great discounts on your auto insurance with clear communication. Our team is always here to support you, and we truly appreciate the trust you've placed in us for your car insurance. Welcome to the State Farm family! :) ~Lupe Batalla"
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Shirley Greer

August 18, 2025

1  out of  5
rating by Shirley Greer
"This has been one of the worst customer service experiences I’ve ever had with an insurance agency. I’ve been calling since July 7, 2025, to be removed as a listed driver from a policy I have no connection to I do not live in the same household, and I do not share the vehicle. Instead of resolving the issue, this office repeatedly told me I was “in a queue,” as if removing someone from a policy required waiting in line. I spoke directly with Lupe Batalla, the owner of the agency, multiple times. Yet when I spoke with Ingrid Granados, an agent in her office, she acted as if she had no idea what I was talking about and was rude, dismissive, and unprofessional. I had to consult an attorney and send a formal email citing Texas Insurance Code §551.002 before I finally received confirmation of my removal. That’s unacceptable. No one should have to go through this level of escalation just to be removed from a policy. This office was arrogant, unresponsive, and clearly uninformed about basic procedures. I would never recommend this agency to anyone. If you value professionalism, accountability, or basic respect look elsewhere"
We responded:
"Hi Shirley, I’m truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for any miscommunication or delays during this process. Due to a system migration, some requests have taken longer to update, but we confirmed with the policyholder that you were removed effective the day the change was submitted. Because you are not the policyholder, we are unable to share documentation directly to you, in accordance with Texas insurance confidentiality requirements. We regret the frustration this caused and appreciate your feedback as we work to improve every aspect of my small business. If you’d like to discuss this further, I would be happy to speak with you directly. Thank you, Lupe B."
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Erik Sanchez

August 16, 2025

5  out of  5
rating by Erik Sanchez
"Ingrid was so helpful with explaining my coverage and saved me so much money by switching over my insurance policy"
We responded:
"Erik, thank you so much for sharing your experience! We're thrilled to hear that Ingrid was able to explain your coverage clearly and help you save money by switching your auto policy over to us. We truly appreciate your trust and look forward to taking great care of you! Lupe B."
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Dazhaun Thomas

August 3, 2025

5  out of  5
rating by Dazhaun Thomas
"Amazing agent was very helpful with all my questions and concerns."
We responded:
"Thank you Dazhaun for the 5 star review. Proving excellent service is always our goal, and we're glad we could make your experience a great one. Don't hesitate to reach out if you even need anything in the future!"
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Edilberto Cantu

July 22, 2025

5  out of  5
rating by Edilberto Cantu
"Great team,Ingrid Granado did an awesome job helping me with my insurance"
We responded:
"Edilberto, thank you so much for your 5 star review! We are so happy to hear you've enjoyed working with our team. Ingrid always goes above and beyond to help customers select the coverage they need for all their insurance needs. Welcome to our State Farm family! :)"
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itzel

July 17, 2025

5  out of  5
rating by itzel
"Alejandra was amazing. She guided me through being a first time insurance buyer and made sure I understood everything that my policy entailed. She’s incredibly friendly, helped me get the best rate possible, and she was great at following up with me the next day. I will definitely be recommending her to friends and family!"
We responded:
"Itzel, thank you so much for your kind words! We're thrilled to hear that Alejandra was able to make your first insurance experience a smooth and positive one. She truly cares about helping our customers feel informed and supported every step of the way. We appreciate your recommendation and look forward to helping your friend and family too! Welcome to our State Farm family! :) ~ Lupe B. "
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Lesly Osorio

July 17, 2025

5  out of  5
rating by Lesly Osorio
"From start to finish 10/10 reccommend! As a first-time car buyer I was really scared for my insurance to come out really high, but thanks to Alejandra Martinez she gave me the lowest price out of all the insurance companies that I had called. She was diligent and observative in my needs. Also, the receptionist was super nice (I am sorry I don't know her name) but she helped me get to the right location since I was lost ;(. Overall, if you are ever looking on where to get your insurance don't hesitate to come to this State Farm Office."
We responded:
"Lesly! Thank you so much for sharing your experience with us! We're thrilled Alejandra was able to help you find the right coverage at the best price, especially as a first-time car buyer. We're also glad our team made you feel welcomed and supported throughout the process. We'll be sure to pass along your kind words to everyone, including our receptionist, Evelyn! Welcome to our State Farm family! :)"